Delivery and Returns

Due to the COVID-19 Pandemic the delivery time may be longer as usual.

Our Courier

Orders are delivered via Royal Mail.

Please contact us if you have any problems with arranging delivery or send us an email at info@nouralondon.com

Option One
Standard UK delivery - Free
Delivery within 2 - 5 working days

Option Two
Next day delivery £5.25
Order must be placed before 12 noon

Rules And Restrictions

Processing and delivering your order on time is of the utmost importance to us. Orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 2-5 days (international deliveries vary). Orders placed on Saturdays, Sundays and holidays will be processed the following business day. If it has been more than five working days and you have not received your product (UK orders), please contact us by email info@nouralondon.com

Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.

International Shipping

International orders will be charged at a standard rate of £7.95 to cover shipping fees. This included any country outside the United Kingdom. We reserve the right to cancel orders due to customs, legal, regulatory and certain practical restrictions. We will be under no liability for failed order due to issues beyond our control.

Gift Message

We will happily include a complimentary gift card with a personalised message - please email us separately.

 

Returns And Damages

We hope that you will be happy with your purchase, however should you be less than satisfied please return it in its original condition within 14 working days from delivery.

If you return items for reasons other than defects in the goods or incomplete or incorrect delivery you will be required to arrange and pay for the return of the items to us.

Please ensure you wrap all goods safely and send via a secure method such as recorded delivery. Items purchased as a set can only be returned as a complete set, not as individual items.

Refunds for items given as a gift can only be given to the original purchaser; however you can request a replacement or exchange.

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

 

Damaged, Faulty Or Incorrect Items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by email.

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection on return to the studio.

This policy is only applicable to purchases made online. 

Our business is based on core principles including:

Providing high quality, long lasting oil based scents and bottles.

  • Providing the very best customer service and to never leave a customer unsatisfied.

  • Offering a money back guarantee with every sale made.

 

Noura London aim to provide high quality oil based scents which are gentle on the skin and long lasting, compared to watered down alcohol mixed designer sprays.

Our aim is simple, to provide a quality luxurious product along with quality service to the public.

 

We hope that you will be happy with your purchase, however should you be less than satisfied with your purchase, please return it in its original condition within 14 working days from delivery.